When to use GGA’s service for debtor collections
GGA works with corporates and assists them in collecting their debtors from ageing buckets where there is a concern about overdue debtors OR a lack of focus from the sales and operations team – i.e. money in the 60 + bands and deductions by customers that have built up over a period of time.
Normally clients use GGA services when they have a large customer base, a high volume of invoicing and a small and lean sales team.
Other issues we help counter:
- Cash stuck with customers > 60 days from due date due
- Disputes raised by customers – Invoicing/Service/Commercial/Process
- Time & resource constraints - Identification & closure of disputes
- Focus on large value collections - Large customers/Current collections
- Difficulty levels in collecting from customers – is it an issue of ability to pay v/s Intention to pay
- Sales team relationships - Business v/s overdue collections
- Attrition levels – both internally and at the customers' end
- Time, process & patience to follow up with delinquent customers